PREP GUIDE
🚗 Pet taxi
Pet taxi
Door-to-door transport to the vet, the groomer or daycare. Safety in the car and a clean handover at each end are the whole job.
🕘 Plan for about 60 minutes. PetHour keeps 15 minutes between a caregiver's visits for travel and handoff.
Before the booking
- If it's a vet trip, tell the clinic who is bringing your pet and how the bill will be paid.
- Have your pet ready in a secured carrier or harness, wearing ID tags, before the driver arrives.
- Give exact pick-up and drop-off addresses, the contact name at the destination, and any gate, parking or check-in instructions.
- Tell the driver about car sickness, anxiety or a history of slipping out of doors.
What usually goes wrong
- Car sickness
- Ask the owner whether to skip food beforehand; drive smoothly and keep the car cool and ventilated.
- An escape at the car door
- Clip the leash before opening the carrier or the car door, and open doors slowly.
- Traffic makes you late
- Tell the owner and the destination the moment you know you'll be late.
If this happens
- The destination isn't ready for you
- Wait with the pet somewhere safe and cool and contact the owner — never leave the pet unattended.
🚨 Call a vet now if…
- Heavy panting, drooling or collapse in the car — get to shade and cool air, then call a vet.
- A crash with a pet on board: check for injuries and go to the nearest vet, even if they seem fine.
In an emergency, call the vet or emergency clinic first, then the owner — the vet details are on the booking (ToS §4.8).
These are general tips to help you prepare — not rules for how a caregiver must work, and not veterinary advice. Agree the details for each booking in the booking chat, so you both have them in writing.