Vet tech escort
A licensed vet tech or vet, whose license PetHour has checked, takes your pet to the clinic, speaks with the vet team and sends you a written summary.
🕘 Plan for about 120 minutes. PetHour keeps 15 minutes between a caregiver's visits for travel and handoff.
Before the booking
- Write the reason for the visit, your questions for the vet, your pet's history and medications, and how the clinic bill will be paid.
- Tell the clinic who's bringing your pet and authorise them to speak with the escort.
- Write down your vet's instructions: the medication or treatment, the dose, the timing, how to give it, and what to do if a dose is missed or refused.
- Leave medication in its original labelled packaging, enough for the whole booking plus a spare day, and show how it's stored.
- Show the caregiver how you give it — in person if you can. Every pet has its own way of taking (or dodging) medicine.
- Add your vet and the nearest emergency clinic to the booking, and tell your vet a caregiver is helping.
What usually goes wrong
- The clinic won't share information
- The owner authorises the escort with the clinic before the appointment.
- Paying at the clinic
- Agree beforehand how the bill is paid. Vet costs are the owner's (ToS §4.8).
- A dose is missed or late
- Follow the vet's written plan for missed doses. Never double up without asking the owner or the vet.
- The pet spits it out or refuses
- Use the method the owner showed you. Only hide medication in food if the vet says that's fine for that drug, and tell the owner the same day.
- Wrong dose or wrong pet
- Check label, pet and amount every single time. If you think a mistake happened, call the vet or a pet poison helpline at once, then tell the owner.
If this happens
- The pet seems worse
- Don't change the treatment yourself. Call the owner, and the vet if you can't reach them or the signs are serious.
- Medication or supplies are running low
- Tell the owner immediately — refills can take a day or more.
🚨 Call a vet now if…
- Trouble breathing, collapse, seizures, severe vomiting or diarrhoea, or a possible overdose — call the vet or emergency clinic now.
- Facial swelling, hives or sudden vomiting soon after a medication — a possible allergic reaction.
In an emergency, call the vet or emergency clinic first, then the owner — the vet details are on the booking (ToS §4.8).
⚕️ Follow your veterinarian's written instructions — they always come before anything here. PetHour isn't a vet practice: no exams, diagnosis or prescribing are booked here, and caregivers follow your vet's instructions rather than decide treatment (ToS §14).
These are general tips to help you prepare — not rules for how a caregiver must work, and not veterinary advice. Agree the details for each booking in the booking chat, so you both have them in writing.
